Supervisor Opportunity at Ciclo
Per Se Hospitality Group is reshaping Vancouver’s coffee culture with Ciclo, an Italian-style coffee house that embodies quality, craftsmanship, and community. Renowned for brewing and selling its own brand of expertly crafted coffee beans, Ciclo delivers a uniquely elevated experience that blends Italian tradition with modern innovation. Each cup reflects a dedication to excellence, making Ciclo a beloved destination for coffee enthusiasts who value both flavour and atmosphere.
As the Supervisor at Ciclo, you will oversee the day-to-day operations of the coffee house, ensuring exceptional service and smooth workflows. Reporting to the Regional Manager, you will lead and mentor the Barista team, maintain high standards of quality, and support the seamless operation of the store. If you have strong leadership skills, a passion for coffee, and thrive in a collaborative environment, this is your opportunity to contribute to Ciclo’s continued success.
About the Role
As Supervisor, you will ensure the daily operations of Ciclo run smoothly, leading the Barista team to deliver exceptional experiences while maintaining the highest standards of quality.
Responsibilities
- Oversee daily operations of the coffee house, ensuring service runs smoothly.
- Lead, mentor, and motivate the Barista team to deliver exceptional customer experiences.
- Maintain high standards of coffee preparation, presentation, and overall quality.
- Assist with scheduling, training, and supporting team development initiatives.
- Monitor inventory levels, placing orders as needed to avoid disruptions in service.
- Ensure adherence to health and safety regulations, maintaining a clean and safe environment.
- Handle customer inquiries and resolve concerns professionally and efficiently.
- Collaborate with the Regional Manager to implement strategies that drive performance and sales.
- Monitor store cleanliness and organisation to align with Ciclo’s brand standards.
- Step in to support Baristas during busy periods to ensure operational efficiency.
- Represent Ciclo’s values by fostering a positive and team-oriented work environment.
Requirements
- At least 1 year of experience in a supervisory or leadership role, preferably in a coffee or hospitality setting.
- Valid Food Safe certification is required.
- Strong understanding of coffee preparation and service standards.
- Excellent leadership and interpersonal skills, with the ability to inspire and support a team.
- Organisational and time management skills to handle multiple priorities effectively.
- A passion for coffee and delivering exceptional customer experiences.
- A collaborative and problem-solving mindset to handle operational challenges.
Compensation
$21/hour + gratuities
How to Apply
To learn more about this exceptional opportunity, qualified candidates are invited to submit their resume in confidence to:
careers@persehospitalitygroup.com
