Regional Manager Opportunity at Ciclo
Per Se Hospitality Group is reshaping Vancouver’s coffee culture with Ciclo, an Italian-style coffee house that embodies quality, craftsmanship, and community. Renowned for brewing and selling its own brand of expertly crafted coffee beans, Ciclo delivers a uniquely elevated experience that blends Italian tradition with modern innovation. Each cup reflects a dedication to excellence, making Ciclo a beloved destination for coffee enthusiasts who value both flavour and atmosphere.
With three vibrant locations in Yaletown, Vancouver West, and Coal Harbour, Ciclo offers more than just coffee – it provides a space where people connect and enjoy exceptional service. As Regional Manager, you will oversee these locations, drive performance, and foster a culture of collaboration. If you are an experienced Store Manager with a coffee concept background, ready to step into multi-unit management, this is your opportunity to lead Ciclo’s success.
About the Role
As Regional Manager, you will play a critical role in ensuring operational excellence across Ciclo’s locations. Your leadership will drive team performance, uphold Ciclo’s high standards, and support the continued growth of the brand.
Responsibilities
- Oversee operations across three Ciclo locations, ensuring consistency in quality, service, and performance.
- Lead, mentor, and support Store Managers and their teams to achieve operational and financial targets.
- Monitor sales performance, analyse trends, and implement strategies to drive revenue growth and profitability.
- Ensure adherence to Ciclo’s high standards for coffee preparation, product quality, and customer service.
- Collaborate with the operations team to develop and implement policies, procedures, and best practices.
- Manage labour and scheduling to optimise productivity while controlling costs.
- Conduct regular visits to each location to provide guidance, ensure compliance, and foster team engagement.
- Oversee inventory management, ensuring accurate ordering and reducing waste.
- Develop and execute local marketing initiatives to increase brand awareness and foot traffic.
- Address and resolve escalated customer concerns with professionalism and a focus on solutions.
- Identify and support talent development, fostering a pipeline for future leadership opportunities.
Requirements
- Senior experience as a Store Manager within a coffee concept is required.
- Multi-unit management experience is an asset.
- Strong leadership and interpersonal skills, with a proven ability to inspire and manage diverse teams.
- Exceptional organisational and time management abilities.
- Knowledge of inventory control, labour management, and operational cost management.
- A passion for coffee and a commitment to upholding Ciclo’s quality and service standards.
- Proven ability to analyse performance metrics and implement strategies to achieve goals.
- A collaborative mindset and the ability to foster teamwork across multiple teams.
Compensation
$65-75,000 + gratuities + 3 weeks vacation + health benefits
How to Apply
To learn more about this exceptional opportunity, qualified candidates are invited to submit their resume in confidence to:
careers@persehospitalitygroup.com
